NOTE: The login address and credentials below are the default when the Gateway is shipped and can be modified by your Network Administrator. While there are limited options that can temporarily alleviate some of the above symptoms, for a permanent solution, this Gateway will need to be put into “Bridge Mode” and connected to a recommended firewall or router to provide quality audio.
This setting is only configurable on the DPC3941B. The NAT feature may be disabled by default and will need to be enabled, and DNS servers need to be configured to a dependable set of DNS servers (Nextiva recommends Google DNS). Common issues include one-way audio, dropped calls, failed transfers and deregistrations, among others. This equipment, by itself, is not recommended for use with VoIP service. The Cisco DPC3941B Comcast Gateway is a Business Wireless Gateway often given to Comcast Business customers for their Internet service. Nextiva always recommends using the Google DNS servers of 8.8.8.8 and 8.8.4.4.įirewall Access Rules: The simplest way to ensure that traffic is not being blocked is to allow all traffic to and from 208.73.144.0/21 and 208.89.108.0/22. This can cause failed transfers, dead air upon call retrieval, among other issues.ĭNS Server Configuration: If the DNS server being used is not up to date and consistent, devices (Poly phones in particular) can become deregistered. Since all phones are likely using port 5062, the data spike causes packets to be dropped. Basically, data coming into the network is sent out to all devices on the network. Without multicasting enabled, you can have what’s called “port collisions”. Multicasting: When a call comes into a Call Group and simultaneously rings all phones, the Internet traffic of the internal network spikes. This SIP packet, intended for a specific destination, will no longer know where to go, causing one-way audio, dropped calls, deregistrations, and failed transfers among others. When the SIP packet goes into the router, it is given another private IP address. SIP ALG inspects and modifies SIP traffic in unexpected ways causing one-way audio, deregistrations, random error messages when dialing and calls going to voicemail for no reason.ĭouble NAT: When routing SIP Packets, the packet will come into the modem, and be directed to a private IP address (the router). SIP ALG: Nextiva uses port 5062 to bypass SIP ALG, however, having this disabled is always recommended. There are five main areas that you should be concerned with regarding your network. If you have more devices on your network than ports on your router, you can connect a switch to your router to expand the number of ports. The ideal network involves your Internet Service Provider (ISP) connecting onsite to a standalone modem that connects to a router, preferably a router recommended by Nextiva.
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